| Desktop Support |
| K+ offers a complete solution for managing the overall health of each computer in your organization. K+ addresses all of the mundane but critical tasks necessary to help ensure that your computers are functioning properly, are adequately protected, and are backed up daily. Our remote access software allows us to connect to your employee's computers no matter where they are at to assist them with their technical issues, as long as they have access to the internet. Here are some of the critical tasks we perform for you under our simple, flat-fee monthly pricing structure: |
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Desktop policy management |
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Daily data backups of PCs |
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Daily Anti-virus protection updates |
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Daily Spam, malware and adware updates |
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Patch Scans and Deployment |
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Access management |
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Daily Operating system updates |
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Software updates and distribution |
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Ongoing Asset tracking |
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Software inventory and license management ; |
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Active directory management |
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Desktop imaging for quick disaster recovery |
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Online case/issue management |
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Unlimited remote control support |
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| 24/7 Server Monitoring |
| K+ proactively monitors and maintains your servers 24/7 to ensure they are running efficiently with minimal downtime. The majority of network outages can usually be prevented by carefully monitoring server activities and taking proactive steps at the first signs of any issues. We install server monitoring tools on each server which alerts our engineers within seconds of a potential problem. Our engineers are ready to respond to issues 24/7, 365 days a year. Through this proactive approach, you can have confidence that your servers will be stable, secure and running efficiently. Our standard server monitoring service includes: |
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Hard drive space monitoring and management |
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File server management |
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Printer server management |
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Application server management |
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Fault management |
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Performance management |
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Log file maintenance |
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Patch management |
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Daily Software patch updates |
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Daily Operating system updates |
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Software updates and distribution |
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Asset tracking |
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Server imaging for quick disaster recovery |
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Online Software license management |
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Unlimited remote control support |
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| Network Support |
| K+ proactively monitors your network to make sure it is running smoothly 24/7/365. Some of the services included are: |
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Network device management |
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Router management |
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Firewall management |
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Anti-Virus management |
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VPN management |
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Asset tracking |
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Intrusion Detection |
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Complete Networked Device Inventory |
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Wireless management |
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Disaster Recovery planning and management. |
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| Email Service and Support |
K+ offers both hosted and non-hosted email solutions to best fit your Email needs. If you own your own email servers, we can manage the email servers located at your offices, or conveniently offer you a completely hosted email solution. We have the expertise to manage Microsoft Exchange as well as Linux-based email.
Our email service and support is designed to make sure you have access to your email at all times. We offer support for Microsoft Outlook clients as well as can provide you with affordable hosted web-based email accounts that are highly accessible.
We realize that having access to your email at all times is critical to the success of an organization and treat all email issues with a high priority. |
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| Email Spam/Virus Filtering |
| Our email filtering service provides you with the ultimate in protection from unwanted spam and harmful email viruses. With our service, end users can manage their own spam quarantines through a web interface so important emails are never lost. |
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| Benefits of Email Filtering: |
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99.9% spam reduction |
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Protect your data and reduce liability |
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Increased employee productivity |
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No software or hardware to install or configure |
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| Email Archiving |
Email is critical to your organization’s communication, however it can bring with it a host of new issues; dealing with storage limits, periodic backups, problematic PST files, access to old emails, regulatory compliance and eDiscovery requests just to name a few. Failure to address these problems effectively can bring serious repercussions.
K+’s email archiving service can enable you to maintain an archive of all corporate email correspondence. This can significantly reduce the demands on your email server and enable you to meet the growing number of legal requirements and eDiscovery requests. |
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| Data Backups |
| We understand how critical your data is to your organization and we are serious about helping our clients prevent data loss. As with every new client, we will assess your current backup process and make any recommended changes to help prevent the possibility of data loss. Here are some of the basic data backup principles that we follow. |
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Local Backups - We always recommend you backup locally all your data on all machines on a daily basis. In case of a hard drive failure, you will always have access to your data. Furthermore, you can tell your employees to store data on the server and not locally, but invariably they will store the most important file in the company onto their local hard drive and of course disaster will inevitably hit that computer. That's why our system completely backs up every single laptop, desktop and server connected to the network to a local backup system every night. |
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Off-site Backups – Disasters such as fire, floods, and theft occur infrequently, but you still have to be prepared for such an event. That's why we recommend that all critical data necessary to operate your business be copied off-site on a daily basis. |
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24x7 Monitoring – We are alerted immediately if there is an issue with a backup process and will follow through to make sure it is corrected. |
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Redundancy – K+ can assist in helping you design redundant systems at all levels when needed and we help our customers do a real risk assessment that will allow them to determine the cost vs. risk benefit. |
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Automated – Our backup systems are completely automated removing human error. No more remembering to 'swap tapes'. |
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Versioning – When it comes to databases corruption is always a real threat. K+ has the ability to allow our clients to keep as many versions of these types of files and the feel necessary and we can assist in designing a backup history scheme that makes sense to fit your needs. |
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Imaging – We image your hard drives to capture a snapshot that takes a snapshot of all your applications and OS install s. So in the case of disaster, you can be up and running again quickly. |
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| Web Content Filtering & Desktop Monitoring Services |
Do you know if your employees are surfing the web while at work? Do you know if they are visiting pornographic web sites? Do you know if they are downloading music and watching videos?
If your employees are surfing the web, they are most likely not being productive for your business which affects your bottom line. If they are downloading music and videos, they are taking away valuable internet bandwidth causing your network to run slower as well as taking up hard drive space. Most importantly, employees visiting sexually explicit sites at work exposes your organization to unnecessary legal risks such as sexual harassment claims.
Even if you knew about these things, can you really do anything about it? Yes, now you can with K+’s Web Content Filtering and Desktop Monitoring service. We can specify which web sites employees are permitted to visit and block the rest. We can even customize the list by user. We can block certain types of content from being downloaded such as music and video files.
In addition we can provide software that will allow you to monitor every keystroke, email and IM conversations and include keyword alarm email notifications. You can literally ‘watch’ what your employees are doing during the day.
Bottom line, our filtering & monitoring services can provide you with more control over your work environment so you can manage your employees, ultimately improving productivity and reducing risks. |
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| Secure Instant Messaging |
| Did you know that most of the freely available instant messaging services like Yahoo IM are not secure? It is important to understand that these services leave your network open for threats and abuse. K+ offers a simple and affordable secure instant messaging service that you can deploy across your company to every employee, regardless of where they work. We can even provide you tools to monitor what is said by the users and alert you when certain keywords are typed in. Now you can protect your network against outside threats and protect yourself from certain legal risks as well. |
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| Wireless Device Synchronization |
| K+ offers an affordable service to provide real-time synchronization of your PDA with your calendar and contacts. It is a very useful service for employees that rely heavily on their PDA devices. In addition it works with iPhones, Blackberry Devices and Windows Mobile devices, allowing employees to choose their preference of mobile device yet still keeping everyone's calendars and email synched |
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